Reference

Our Legal Framework for Bangladesh

6677bd operates under terms designed to keep your account, transactions, and data handled fairly. Access and eligibility depend on your local law and the regions where our services are available — read this page to understand your rights and our obligations before you open…

Jurisdiction-dependent accessbKash, Nagad, Rocket transactions coveredAccount data rights explainedDispute contact process included
6677bd Our Legal Framework for Bangladesh
LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have questions about how our legal terms apply to your account, your payment records, or your data, our support team handles policy queries directly. Have your account ID and any relevant payment reference ready when you get in touch — it speeds up every resolution.

Team online

Account and Policy Help

For questions about your account terms, wallet transactions, or how our legal framework applies to you, reach out via live chat from your account dashboard.

Data and Privacy Requests

To request a copy of your data, ask about retention periods, or flag a data concern, email our policy team. Include your registered account email in the subject line.

Payment Dispute Support

If a bKash, Nagad, or Rocket transaction does not match your account wallet balance, submit a dispute through the payments section with your transaction reference number.

HOW WE HANDLE YOUR DATA

Data Handling, Security and Your Account Rights

Your account data — including login history, wallet transactions, and payment method records — is stored with encryption and accessed only by authorised personnel for the purposes of running your account and meeting our legal obligations. We do not sell your personal data to third parties.

Account Security

Accounts are protected with OTP verification at login. If your phone number changes or you suspect unauthorised access, contact support immediately to lock and recover your account.

Cookie and Tracking Policy

We use session cookies to keep you logged in across your browser and mobile device. Tracking cookies for analytics can be managed in your account privacy settings at any time.

Data Retention

Transaction and account data is retained for the period required under applicable law. After that period, records are deleted or anonymised. You can request your data file before deletion by contacting support.

Right to Correct or Delete

You can request corrections to inaccurate account details or ask for account closure through the account settings page. Closure requests are processed after any open transaction disputes are resolved.

Common Questions About Our Legal Terms

Answers to the questions we get most often about how our terms, data practices, and eligibility rules work in Bangladesh.

Access depends on the laws and eligible regions in your location. We do not confirm legality in every jurisdiction — confirm with your local regulations before opening an account.

Email our policy team with your registered account email in the subject line. We'll send your data file within the timeframe required under applicable data rules.

Every deposit and withdrawal processed via bKash, Nagad, or Rocket is recorded in your account wallet and retained for the period required by law. You can request a transaction history through account support.

Yes. Submit a closure request through account settings. Once any open payment disputes are resolved, we process the closure and begin the data deletion cycle per our retention policy.

We notify you by email to your registered address, or via an in-app notice, before material changes take effect. Continued account use after that notice means you accept the updated terms.

Contact our policy team by email with your account ID and a description of the concern. We investigate all data complaints and respond within a reasonable timeframe under applicable law.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.